Terms of Service
These Terms of Service describe the rules and expectations governing your access to and use of Maple Slice Pizza’s website, ordering systems, and services provided by Maple Slice Pizza, located at 250 King St W, Suite 100, Toronto, ON M5V 1J9, Canada. By using our website or placing an order—whether for pickup, delivery, or catering—you agree to these terms. When you place an order you represent that you are authorized to use the payment method provided and agree to pay all charges associated with your purchase. For catering or large event bookings, additional terms may apply and will be summarized in the written proposal or confirmation. These terms govern order acceptance, payment, cancellations, delivery obligations, and customer responsibilities. They also describe intellectual property rights, limitations of liability, and dispute resolution provisions. For information about how we collect and manage personal information, please review our Privacy Policy available at /privacy/ which forms part of these terms by reference. If you have questions about these terms or need assistance, contact our team via the contact page; we aim to address inquiries promptly and clearly.
Ordering, Payment, and Cancellations
Orders placed via our website, phone, or in person are offers to purchase subject to acceptance by Maple Slice Pizza. We confirm acceptance either through a confirmation message, an invoice, or by beginning preparation of the order. Payment is processed using our third-party payment providers; you authorize us to charge the payment method provided for the total amount due, including applicable taxes and delivery or service fees. Prices and availability are subject to change; confirmed orders will reflect prices shown at checkout or in the catering proposal. For cancellations: pickup orders may be cancelled prior to preparation without charge; orders cancelled after preparation or at the point of pickup may be subject to a charge to cover costs. Catering orders typically require a deposit and a confirmed guest count; cancellations inside the quoted confirmation window may incur partial charges to compensate for ingredient procurement and staffing. Refunds for eligible cancellations will be issued through the original payment method according to our refund policies and applicable payment provider rules. If you experience an issue with an order, contact us promptly so we can assess options for correction, replacement, or refund, always seeking to resolve matters fairly and efficiently.
Intellectual Property, Content and Acceptable Use
All content on this website, including text, photographs, logos, and design elements, is owned or licensed by Maple Slice Pizza and protected by copyright, trademark, and other intellectual property laws. You may view and print pages from the site for your personal, non-commercial use, provided you retain all copyright and other proprietary notices. Any other use, including reproduction, modification, distribution, transmission, or republication, requires our prior written consent. When posting reviews or user-generated content on our site, you grant Maple Slice Pizza a perpetual, irrevocable, non-exclusive license to use, reproduce, adapt, publish, and distribute that content across our channels for promotional and operational purposes. You must not use the site or our services in a way that harms others, infringes on rights, or violates laws. Prohibited actions include attempting to interfere with site security, reverse-engineering our systems, or using automated tools to scrape content. We may remove content or suspend access for violations and reserve the right to pursue legal remedies if our rights are infringed or our systems are compromised.
Limitation of Liability and Disclaimers
To the fullest extent permitted by law, Maple Slice Pizza’s liability for any claim arising from your use of our site, products, or services is limited to the amount you paid for the specific order or service giving rise to the claim. We make reasonable efforts to ensure products are described accurately and services are delivered professionally, but we do not warrant uninterrupted access or that the site is free of errors. Food allergies and dietary restrictions must be communicated clearly at the time of ordering; while we take steps to reduce cross-contact, we cannot guarantee an allergen-free environment in a shared kitchen. Except where prohibited by law, Maple Slice Pizza is not responsible for indirect, incidental, special, or consequential damages. These limitations do not affect your statutory rights where they cannot be excluded under applicable law. For disputes about food quality, refunds, or service issues, contacting us promptly allows us to propose appropriate remedies such as replacement pies, refund adjustments, or credits where warranted.
Governing Law, Dispute Resolution, and Updates
These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. To the extent permitted by law, any dispute arising out of or relating to these terms or your use of our services will be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario, unless the parties agree otherwise in writing. We may update these terms occasionally to reflect changes in our operations, legal requirements, or business practices. Material changes will be posted on this page with an updated effective date. Continued use after changes constitutes acceptance of the updated terms. If you disagree with any change, you should stop using the website and services and contact us to discuss concerns. For questions or formal notices, contact Maple Slice Pizza by email at [email protected] or by mail at 250 King St W, Suite 100, Toronto, ON M5V 1J9, Canada.