Privacy Policy

This Privacy Policy explains how Maple Slice Pizza (250 King St W, Suite 100, Toronto, ON M5V 1J9, Canada) collects, uses, discloses, and protects personal information for customers, visitors, and partners. We are committed to protecting privacy and following applicable Canadian privacy laws. This policy applies to information collected through our website, mobile communications, reservation and order systems, and in-person interactions. If you have questions about this policy or our practices, contact us at [email protected] or call +1 (416) 555-0123.

Information we collect

We collect information necessary to process orders, deliver services, and communicate about your requests. This includes contact details (name, email, phone), delivery and billing addresses, payment method identifiers processed by our payment provider, order history, and preferences. When you contact us for catering or events we may collect additional details such as guest counts, dietary restrictions, and venue logistics. We also collect technical data when you visit our website, such as IP address, browser type, device information, pages visited, and referral source. These technical logs help us improve site performance and security. We retain only data needed for the purpose specified and in accordance with legal or business requirements.

How we use your information

We use personal information to fulfill orders, coordinate delivery and catering, respond to inquiries, and send confirmations or receipts. With consent we may send marketing communications about specials, events, or loyalty programs; you may opt out at any time. Technical and usage data support fraud detection, site maintenance, analytics, and feature improvement. Where necessary we may use data to comply with legal obligations, respond to lawful requests, or protect the rights, safety, or property of Maple Slice Pizza, employees, or the public. We do not sell personal information to third parties.

Cookies and tracking

We use cookies and similar technologies to enable site functionality, remember preferences, and measure site usage. Essential cookies are required for ordering and login features. Non-essential cookies support analytics and marketing features; these are only activated with your consent. You can manage cookie preferences through the consent control on the site or via your browser settings. Third-party service providers used for analytics or payments may set their own cookies; their policies govern those cookies and you can review their privacy documentation independently.

Sharing and third-party services

We share personal information with trusted service providers who deliver operational services on our behalf, including payment processors, delivery partners, analytics providers, and email platforms. All third parties are contractually required to maintain appropriate security safeguards and may only use data for the services they provide. We may disclose information when required by law or to respond to lawful requests from public authorities. For catering events involving third-party venues, we may share relevant logistics and contact details strictly for coordination. We maintain records of third-party vendors and ensure their compliance with data handling expectations to the extent possible.

Your rights

You can request access to your personal data, correct inaccurate information, request deletion where permitted by law, and object to certain processing. To exercise these rights contact us at [email protected] or mail our office at 250 King St W, Suite 100, Toronto, ON M5V 1J9. We respond to verified requests and may require identity confirmation before processing. Some requests may be limited by legal or operational requirements, for example retaining records for tax or safety obligations.

Security

We use administrative, technical, and physical safeguards to protect personal information. Access to data is limited to employees and service providers with a legitimate business need. While we apply reasonable measures to protect information, no system is completely secure. Prompt notification will be provided if a breach materially affects personal data and notice is required by law.

Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, contact us and we will take steps to remove the data as appropriate.

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Policy updates and contact

We review this Privacy Policy periodically and may update it to reflect changes in our practices or legal requirements. Substantive changes will be posted to this page with an updated effective date. For questions, complaints, or to exercise privacy rights contact our Privacy Officer at [email protected] or call +1 (416) 555-0123. You may also mail requests to our address at 250 King St W, Suite 100, Toronto, ON M5V 1J9, Canada. If you are not satisfied with our response you may have the right to lodge a complaint with a relevant privacy regulator in your jurisdiction.